Privacy Policy

Introduction

jets7 is Bangladesh's trusted online casino and sports betting platform. We are committed to protecting the privacy and personal information of every player who registers, browses, or transacts on our platform. This Privacy Policy explains what personal data we collect, how we use it, with whom we share it, and how we keep it safe.

By accessing or using jets7, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree to any part of this policy, please discontinue use of our services. This policy applies to all users of jets7, including players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

Information We Collect

When you register for and use jets7, we may collect the following categories of personal information:

• Identity information: your full name, username, date of birth, and national identification details required for age and identity verification.
• Contact information: email address and mobile phone number used for account communications and transaction alerts.
• Financial information: your preferred payment method (bKash, Nagad, Rocket, Upay, or bank transfer), deposit and withdrawal history, and transaction reference numbers.
• Technical information: IP address, device type, operating system, browser type, and session data collected when you access our platform.
• Usage data: game history, betting activity, session duration, and feature interactions within the jets7 platform.

We collect information directly from you when you register, make a deposit, contact our support team, or interact with our platform. We also collect certain technical data automatically when you browse jets7.

How We Use Your Information

jets7 uses the personal data we collect for the following lawful and transparent purposes:

• Account management: to create, verify, maintain, and secure your jets7 account, including age verification to confirm you are 21 years or older.
• Transaction processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels, and to maintain accurate financial records.
• Customer support: to respond to your queries, resolve disputes, and provide assistance related to your account, games, or transactions.
• Platform improvement: to analyse usage patterns, diagnose technical issues, and improve the overall betting and gaming experience on jets7.
• Responsible gaming: to monitor player activity and identify potential signs of problem gambling so that we may intervene with appropriate support and self-exclusion tools where necessary.
• Legal compliance: to satisfy any applicable legal, regulatory, or anti-money-laundering obligations as required under the laws of Bangladesh.

Payment and Financial Data

jets7 processes all financial transactions through trusted and encrypted payment gateways. When you deposit or withdraw funds using bKash, Nagad, Rocket, Upay, or bank transfer, the transaction is processed directly between you and the payment provider. jets7 retains only the reference numbers and timestamps necessary to reconcile your account balance and support any disputes you may raise.

We do not store full payment account numbers, wallet PINs, or bank card details on our servers. All financial data shared during a transaction is encrypted in transit using SSL technology. If you have concerns about a specific transaction, please contact our support team at the email address listed below.

Cookies and Tracking Technologies

jets7 uses cookies and similar tracking technologies to enhance your browsing experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, keep your session active, and understand how different areas of our site are used. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You may configure your browser settings to refuse cookies or to alert you when cookies are being sent. However, please note that disabling cookies may affect the functionality of certain features on jets7, including the ability to stay logged in to your account. Your continued use of jets7 after reviewing this policy is taken as your consent to our use of cookies as described above.

Third-Party Data Sharing

jets7 does not sell, rent, or trade your personal information to third parties. We may share limited and necessary data with the following categories of trusted service providers, solely to enable the operation of our platform:

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners receive only the transaction data strictly required to process your payment.
• Identity verification providers: third-party KYC services may receive your identity documents and date of birth to verify your age and comply with applicable regulations.
• IT and infrastructure providers: hosting, analytics, and security vendors who are bound by strict confidentiality agreements and are not permitted to use your data for their own purposes.

We require all third-party service providers to handle your data in accordance with applicable data protection standards. We will disclose your personal information to law enforcement or regulatory authorities if required to do so by applicable law in Bangladesh.

Data Retention

jets7 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. Account data is typically retained for the duration of your active account, and for a reasonable period after account closure to handle any outstanding disputes or legal requirements.

When personal data is no longer required, we apply secure deletion or anonymisation processes to ensure that it cannot be reconstructed or misused. If you request deletion of your account and associated data, jets7 will process your request within a reasonable timeframe, subject to any legal retention obligations that may apply.

Your Rights as a User

As a jets7 user, you have meaningful rights regarding your personal data. We respect these rights and have processes in place to fulfil them:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right of rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: you may request the deletion of your personal data, subject to any legal obligations that require us to retain certain records.
• Right to object: you may object to certain types of processing, such as direct marketing communications, and we will honour your objection.
• Right to restrict processing: in certain circumstances, you may request that we limit how we use your data while a dispute or review is pending.

To exercise any of these rights, please contact our support team using the email address provided in the Contact section of this policy. We will respond to all verifiable requests within a reasonable timeframe. Please note that some requests may be subject to identity verification before they can be processed.

Security Measures

jets7 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure server infrastructure with access controls, regular security audits and vulnerability assessments, and staff training on data protection best practices.

While we work diligently to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong and unique password for your jets7 account, to never share your login credentials with others, and to contact us immediately at [email protected] if you suspect any unauthorised access to your account.

Age Restriction Policy

jets7 is strictly an adult-only platform. We do not permit any person under the age of 21 to register for or use our services. As part of our registration and KYC process, we verify the age and identity of all players to ensure compliance with this requirement. Any account found to belong to a person under 21 will be suspended immediately and all associated funds held pending investigation.

If you believe a minor has gained access to a jets7 account, please notify us immediately at [email protected]. We take this matter extremely seriously and will act promptly upon any credible report. Parents and guardians are strongly advised to use appropriate parental control software to prevent minors from accessing online gambling platforms.

Changes to This Privacy Policy

jets7 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page. We encourage you to review this policy periodically so that you remain informed about how we are protecting your information.

Your continued use of jets7 following the posting of any changes to this policy constitutes your acceptance of those changes. If a revised policy is materially less protective of your personal data than the version you originally accepted, we will take reasonable steps to inform you directly, such as via a notice on the platform or an email to your registered address.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jets7 handles your personal data, please do not hesitate to reach out to our dedicated privacy support team. We are committed to addressing all privacy-related enquiries in a timely and professional manner.